We want you to love every Aliza Beauty product. Here's everything about our returns process.
Contact us within 7 days of delivery via email or My Account portal with your Order ID and reason.
Pack it securely in original packaging. Our courier will arrange pickup or we'll share a drop-off address.
Once received and verified, your refund is processed within 3–5 business days to your original payment method.
| Condition | Eligible? |
|---|---|
| Unused, sealed in original packaging (within 7 days) | ✓ Yes |
| Damaged or defective product (within 48 hours) | ✓ Yes |
| Wrong item received | ✓ Yes |
| Opened or partially used product | ✗ No |
| Return after 7 days (non-defective) | ✗ No |
| Products purchased during sale/clearance | ✗ No |
Once we receive and verify the return, refunds are initiated within 3–5 business days. Credit/debit cards may take 5–7 additional banking days. UPI and net banking are typically faster.
For hygiene reasons, the following cannot be returned once opened: face packs, scrubs, lip care products, and any product with a broken seal unless defective.
Email us at hello@alizabeauty.com with your Order ID, photos of the product, and reason for return. We'll respond within 24 hours.
